Jesoko Help Center

Welcome to the Jesoko Help Center! Whether you need assistance with your order, have questions about our policies, or require technical support, you’ve come to the right place. Below, you’ll find resources and information to help you resolve issues quickly and efficiently.

Quick Links

Track Your Order

  • How do I track my order?
    Once your order is shipped, you’ll receive a tracking number via email or SMS. Use this number to track your order on our website.
  • What if my order is delayed?
    Delays can occur due to unforeseen circumstances. If your order is delayed, please contact us at info@jesoko.com or call +254 799 655814 for assistance.

Shipping & Delivery

  • What are your delivery options?
    We offer Door Delivery and Pickup Stations. Delivery times vary by location, ranging from 1 to 6 business days.
  • How much does shipping cost?
    Shipping fees are based on your order value:
    • KES 0.01 – 5,000: KES 150.
    • KES 5,000.01 – 15,000: KES 500.
    • KES 15,000.01 and above: KES 1,000.
  • Do you deliver on weekends or public holidays?
    No, deliveries are made Monday to Saturday, excluding public holidays.

Returns & Refunds

  • How do I return an item?
    Contact us at info@jesoko.com with your order number and reason for return. We’ll provide return instructions and authorization.
  • What is your return policy?
    You can return items within 14 days of delivery, provided they are unused, in their original packaging, and in resalable condition. Some items, like personal care products and software, are non-returnable.
  • How long does it take to process a refund?
    Refunds are processed within 14 business days after we receive and inspect the returned item.

Payments & Pricing

  • What payment methods do you accept?
    We accept mobile money (M-Pesa) and Cash on Delivery.
  • Is my payment information secure?
    Yes, we use secure encryption technology to protect your payment information.
  • Can I get a refund if I overpaid?
    Yes, any overpayment will be refunded to your original payment method.

Account Support

  • How do I create an account?
    Click on the “Sign Up” button on our website and follow the prompts to create an account. You’ll need to provide your name, email address, and a password.
  • I forgot my password. How do I reset it?
    Click on the “Forgot Password” link on the login page, and we’ll send you instructions to reset your password via email.
  • How do I update my account information?
    Log in to your account and navigate to the “Account Settings” section to update your details.

Contact Us

If you can’t find the answer to your question here, our customer support team is ready to assist you. You can reach us via:

  • Email: info@jesoko.com
  • Phone: +254 799 655814
  • Address: London Beauty Centre, Taveta Rd, Nairobi

Our customer support hours are Monday to Saturday, 8:00 AM – 6:00 PM, excluding public holidays.

Additional Resources

Submit a Request

If you need further assistance, submit a request through our Contact Form. We’ll get back to you within 24 hours.

Thank you for choosing Jesoko! We’re here to make your shopping experience seamless and enjoyable.