Terms and Conditions

Effective Date: 13 Feb 2025

Welcome to Jesoko.com! These Terms and Conditions govern your use of our website and services. By accessing or using Jesoko.com, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

1. Acceptance of Terms

By using Jesoko.com, you confirm that you are at least 18 years old or have the consent of a legal guardian to use this website. You agree to abide by these Terms and Conditions, as well as our Privacy Policy and Return Policy.

2. Account Registration

  • To place an order or access certain features of Jesoko.com, you may need to create an account.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • You agree to provide accurate and complete information during registration and to update it as necessary.

3. Orders and Payments

  • All orders placed on Jesoko.com are subject to availability and acceptance.
  • We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.
  • Payment Methods: Currently, we accept only M-Pesa and Cash as payment methods. Payment must be made in full at the time of purchase.
  • Prices are listed in Kenyan Shillings (KES) and are subject to change without notice.

4. Shipping and Delivery

  • Delivery times and fees vary depending on your location and the selected delivery method. For more details, please refer to our Shipping Policy.
  • Jesoko.com is not responsible for delays caused by factors beyond our control, such as weather, customs, or carrier issues.

5. Returns and Refunds

  • If you are not satisfied with your purchase, you may return eligible items within 14 days of delivery. For more information, please review our Return Policy.
  • Refunds will be processed to the original payment method within 14 business days after we receive and inspect the returned item. If you paid via Cash, refunds will be issued via M-Pesa or another agreed-upon method.

6. Intellectual Property

  • All content on Jesoko.com, including text, images, logos, and software, is the property of Jesoko or its licensors and is protected by copyright and other intellectual property laws.
  • You may not reproduce, distribute, or use any content from Jesoko.com without our prior written consent.

7. User Conduct

  • You agree to use Jesoko.com only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
  • Prohibited activities include but are not limited to:
    • Uploading or transmitting malicious software.
    • Attempting to gain unauthorized access to our systems.
    • Engaging in fraudulent or deceptive practices.

8. Limitation of Liability

  • Jesoko.com and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased through it.
  • Our total liability for any claim related to your use of Jesoko.com shall not exceed the amount you paid for the product or service in question.

9. Indemnification

You agree to indemnify and hold harmless Jesoko.com, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the website or violation of these Terms and Conditions.

10. Third-Party Links

Jesoko.com may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content or practices of these websites. Accessing third-party links is at your own risk.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on Jesoko.com. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising from your use of Jesoko.com shall be resolved exclusively in the courts of Kenya.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

  • Email: info@jesoko.com
  • Phone: +254 799 655814
  • Address: London Beauty Centre, Taveta Rd, Nairobi

Thank you for using Jesoko.com! We appreciate your trust and are committed to providing you with a seamless shopping experience.