Account Support

Welcome to the Jesoko Account Support page! Whether you need help creating an account, resetting your password, or managing your orders, we’ve got you covered. Below, you’ll find step-by-step guides and answers to common account-related questions specific to our WooCommerce platform.

1. Creating an Account

How do I create a Jesoko account?

  1. Click on the “My Account” link at the top right corner of the Jesoko website.
  2. On the “My Account” page, click the “Register” tab.
  3. Enter your username, email address, and a password.
  4. Agree to our Terms & Conditions and Privacy Policy.
  5. Click “Register” to complete the process.

Note: You can also sign up during the checkout process by selecting the “Create an account?” option.

2. Logging In

How do I log in to my account?

  1. Click on the “My Account” link at the top right corner of the Jesoko website.
  2. Enter your username or email address and password.
  3. Click “Log In” to access your account.

Tip: Check the “Remember Me” box to stay logged in on your device.

3. Resetting Your Password

I forgot my password. How do I reset it?

  1. Go to the “My Account” page and click on the “Lost your password?” link.
  2. Enter your username or email address.
  3. Click “Reset Password”.
  4. Check your email for a password reset link.
  5. Click the link and follow the prompts to create a new password.

Note: If you don’t receive the email, check your spam/junk folder or contact us at info@jesoko.com.

4. Updating Account Information

How do I update my personal information?

  1. Log in to your Jesoko account.
  2. Go to the “My Account” page.
  3. Under the “Account Details” section, update your display name, email address, or password.
  4. Click “Save Changes” to confirm.

Note: Ensure your information is accurate to avoid issues with orders and deliveries.

5. Managing Addresses

How do I update my shipping or billing address?

  1. Log in to your Jesoko account.
  2. Go to the “My Account” page.
  3. Under the “Addresses” section, click “Edit” next to your shipping or billing address.
  4. Update your address details and click “Save Address”.

6. Viewing Order History

How do I view my order history?

  1. Log in to your Jesoko account.
  2. Go to the “My Account” page.
  3. Under the “Orders” section, you’ll see a list of all your past and current orders.
  4. Click on an order to view details such as order status, tracking information, and invoices.

7. Troubleshooting Account Issues

I can’t log in to my account. What should I do?

  • Ensure you’re using the correct username/email and password.
  • If you’ve forgotten your password, use the “Lost your password?” feature to reset it.
  • If the issue persists, contact us at info@jesoko.com or call +254 799 655814.

I’m not receiving account-related emails. What’s wrong?

  • Check your spam/junk folder for emails from Jesoko.
  • Ensure your email address is correctly entered in your account settings.
  • Add info@jesoko.com to your email contacts to prevent future emails from being filtered.

8. Deleting Your Account

How do I delete my Jesoko account?

  1. Log in to your account.
  2. Go to the “My Account” page.
  3. Under the “Account Details” section, click on “Delete Account”.
  4. Confirm your decision by entering your password.

Note: Deleting your account is permanent and cannot be undone. All order history and account data will be erased.

9. Security Tips

How can I keep my account secure?

  • Use a strong, unique password for your Jesoko account.
  • Avoid sharing your login details with anyone.
  • Log out of your account after each session, especially on shared devices.
  • Enable two-factor authentication (if available) for added security.

10. Contact Us for Account Support

If you’re still experiencing issues or have additional questions, our customer support team is here to help. You can reach us via:

  • Email: info@jesoko.com
  • Phone: +254 799 655814
  • Address: London Beauty Centre, Taveta Rd, Nairobi

Our support hours are Monday to Saturday, 8:00 AM – 6:00 PM, excluding public holidays.

Thank you for choosing Jesoko! We’re here to ensure your account management is smooth and hassle-free.