Billing Terms and Conditions

These Billing Terms and Conditions govern the payment process for all purchases made on Jesoko.com. By placing an order on our website, you agree to comply with these terms. Please read them carefully before making a purchase.

1. Payment Methods

We currently accept the following payment methods:

  • M-Pesa
  • Cash on Delivery (COD)

Note: Payment must be made in full at the time of purchase unless otherwise specified.

2. Pricing and Currency

  • All prices on Jesoko.com are listed in Kenyan Shillings (KES).
  • Prices are subject to change without prior notice. However, once an order is confirmed, the price will not change.
  • Taxes, shipping fees, and other charges (if applicable) will be clearly displayed during checkout.

3. Payment Confirmation

  • Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.
  • If payment fails or is declined, your order will not be processed. You may retry the payment or contact us for assistance.

4. Shipping Fees

Shipping fees are calculated based on your order value and delivery location. For more details, please refer to our Shipping Policy.

5. Refunds and Cancellations

  • Refunds: If you are eligible for a refund (e.g., due to a return or cancellation), the refund will be processed to the original payment method within 14 business days.
  • Cancellations: You may cancel your order before it is processed for shipping. Contact us immediately at info@jesoko.com or call +254 799 655814 to request a cancellation.

6. Failed or Disputed Payments

  • If a payment fails or is disputed, we reserve the right to cancel the order or withhold delivery until the issue is resolved.
  • In case of a disputed payment, we will work with you and the payment provider to resolve the issue promptly.

7. Billing Errors

  • If you notice an error in your billing statement (e.g., incorrect charges), please contact us immediately at info@jesoko.com.
  • We will investigate the issue and make the necessary corrections if an error is confirmed.

8. Payment Security

  • We use secure encryption technology to protect your payment information.
  • Your payment details are processed through trusted payment gateways, and we do not store sensitive information such as credit card numbers.

9. Changes to Billing Terms

We reserve the right to modify these Billing Terms and Conditions at any time. Any changes will be effective immediately upon posting on Jesoko.com. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.

10. Contact Us

If you have any questions or concerns about our Billing Terms and Conditions, please contact us at:

  • Email: info@jesoko.com
  • Phone: +254 799 655814
  • Address: London Beauty Centre, Taveta Rd, Nairobi

Thank you for shopping with Jesoko.com! We are committed to providing a transparent and secure billing process for all our customers.