Privacy Policy

Effective Date: 13 Feb 2025

At Jesoko.com, we are committed to protecting your privacy and ensuring the security of our clients’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or use our services. By using Jesoko.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Payment Information – In this case, M-Pesa details

b. Non-Personal Information

  • Browser Type
  • IP Address
  • Device Information
  • Cookies and Usage Data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: To fulfill and deliver your purchases.
  • To Improve Our Services: To enhance your shopping experience and optimize our website.
  • To Communicate with You: To send order updates, promotional offers, and customer support messages.
  • To Ensure Security: To protect against fraud and unauthorized transactions.
  • To Comply with Legal Obligations: To meet regulatory and legal requirements.

3. How We Protect Your Information

  • We implement industry-standard security measures to protect your data, including encryption and secure servers.
  • Access to your personal information is restricted to authorized personnel only.
  • We regularly review and update our security practices to ensure the highest level of protection.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • With Service Providers: To facilitate order fulfillment, payment processing, and delivery.
  • For Legal Reasons: To comply with legal obligations or respond to lawful requests from authorities.
  • With Your Consent: When you explicitly agree to share your information with third parties.

5. Cookies and Tracking Technologies

  • We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.
  • You can manage or disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to legal obligations.
  • Opt-Out: You can opt out of receiving promotional communications at any time.

To exercise these rights, please contact us at info@jesoko.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Jesoko.com is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: info@jesoko.com
  • Phone: +254 799 655814
  • Address: London Beauty Centre, Taveta Rd, Nairobi

Thank you for trusting Jesoko.com with your personal information. We are committed to safeguarding your privacy and providing a secure shopping experience.