Jesoko Return Policy

At Jesoko, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our return policy outlines the process for returning items. Please review the following guidelines to understand our return, refund, and exchange processes.

1. Eligibility for Returns

  • Items must be returned within 14 days of delivery.
  • Products must be unused, in their original packaging, and in resalable condition.
  • All accessories, manuals, and warranty cards must be included.

2. Return Process

  1. Initiate a Return: Contact our customer service team at info@jesoko.com with your order number and reason for return.
  2. Receive Return Instructions: Our team will provide return authorization and shipping instructions.
  3. Ship the Item: Securely pack the item and send it back to the provided address. Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  4. Inspection & Refund: Once received, we will inspect the item. If approved, a refund or store credit will be issued within 14 business days.

3. Refund Policy

  • Refunds will be processed to the original payment method.
  • Processing time may vary depending on your bank or payment provider.
  • If a returned item is damaged or missing parts, a partial refund may be issued.

4. Exchange Policy

  • We only replace items if they are defective or damaged upon delivery.
  • For exchanges, contact us at info@jesoko.com within 14 days of receiving your order.

5. Warranty Claims

  • Some products come with a manufacturer’s warranty. Please refer to the product packaging or manufacturer’s website for details.
  • Customers must contact the manufacturer directly if a product develops a fault within the warranty period.

6. Non-Returnable Items

  • Software, digital products, and gift cards.
  • Personal care items (e.g., cosmetics, skincare, etc.).
  • Items that have been damaged due to misuse, mishandling, or unauthorized repairs.

7. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team:

  • Email: info@jesoko.com
  • Phone: +254 799 655814
  • Address: London Beauty Centre, Taveta Rd, Nairobi

Note: Jesoko reserves the right to modify this return policy at any time. Please review it periodically for updates.